About us

Vietnam Trust Car Rental Company

Vietnam Trust Car Rental company had its humble beginnings in 2009 as a boutique local car rentals located in Ho Chi Minh city (Saigon Vietnam) and now our company had all car and driver served at Ho Chi Minh, Mekong delta, Cantho, Dalat, Nha Trang, Muine, Danang, Hue, Hoian, Hanoi, Halong, Sapa, Ninh Binh, Vinh...with more than 250 number of cars throughout the region.
 
Vietnam Trust car rental agency has grown to be a full-service destination management company and tour operation across Vietnam.
 
At Vietnam Trust Car Rental, our personal relationships can make anything possible. We invite you to experience our part of the Vietnam where you will uncover the hidden gems and see a different perspectives of Asia.
 
Our company had a wide and new of brand for rent from economy, budget to luxury options. If you are going to Vietnam for your vacation with a family so you may hire a minivan from 10-12 seat,  4 seat sedan will be a smart choice for your meeting business or choose a budget sedan 4 seat just for a couple.
 
If the small family travel type includes a children so you may consider to book a private SUVs 7 seat.
Another ways, for a big group from 14-20 per so you may hire a bus, coach from our company for a day tour from 189$USD/day .
 
Why should you go with us?
 
Our commitment is the delivery a reliable  cost, safe and first class services and customer experiences through a network of locally owned and operated offices within Vietnam. With a focus on experience, guest safety, quality control and service delivery, you can rely on Vietnam Trust Car rental’s reliable standards across all the countries in which we operate.
 
Each itinerary is individually booked and confirmed by our team of resident experts ensuring travel is ordered according to your proposals. Each request is dutifully responded to within 4hours unless negotiations and special requests are required on your itinerary.
 
Pricing & Services
 
Vietnam Trust Car Rental offers confidential rates based on market research, competition analysis, strategic negotiation and in-depth information for each specific season in each destination. These rates are offered under the condition that they cannot be displayed in any way to third parties. Rates are quoted in USD currency only. All quoted rates, unless otherwise specified, are net and non-commissionable.
 
Taxes
 
All our car rental tariff was included the taxes already.
In the event of government imposed tax changes, Vietnam Trust Car Rental reserves the right to alter the rates accordingly. We will work to avoid this from occurring however reserves the right to collect any differentials from the clients individually, which may arise.
 
Payment
 
20% -30% of the total tour cost to be deposited upon commitment of the tour, this deposit is refundable incase of the main reason as the weather, Visa problems and virus disease pendamic. The remaining 70% of the total tour cost to be paid upon arrival at the hotel. If booked last minutes maybe charge more a bit expensive than the basically rates confirmed on the website.
 
Where deposits and advance payments are required from contractors/third parties, these will also be invoiced to the client for payment (in addition to the 20% deposit). This will be required for Trails of Indochina to secure services contractors/third parties.
 
Pre-payment procedures during high/peak seasons may also vary, depending on the accommodation policy to guarantee the booking. Trails of Indochina will inform you accordingly about this for each individual case.
 
Payment Methods
 
We accept all your online payment method as by Visa, Master, Wechat, American Express, Bank transfers service, Ex..
 
Cancellations & Refunds
 
Any cancellations should be made in writing to our company official email: info@vietnamtrustcarrental.com ornotify by the company phone number:+84.934.189.301(Whatsapp|Viber|Imessage).
 
Cancellations beyond your control subject to force majeure can be covered under travel insurance. We recommend you buy travel insurance before you complete payment of your travel and review its relevant product disclosure statement. Cancellation fees of loss of deposit will be applied if a confirmed booking is cancelled 21 days or more prior to arrival date
 
• For bookings that are cancelled by the passenger or agent 21 - 15 days prior to arrival date, loss of 30% of the total tour cost will be applied.  
 
• For bookings that are cancelled by the passenger or agent 14 - 8 days prior to arrival date, loss of 65% of the total tour cost will be applied.  
 
• Vietnam Trust Car Rental reserves the right to claim 100% of the total tour cost should the cancellation happen within 7 days before departure but we will consider and negotiate for the refund cost.
 
Depending on airlines, hotels, cruises and third party cancellation policies, the above conditions may be modified on application. Our company will aim to negotiate with suppliers to waive or minimize these charges to you at best.
 
Passport
 
For all travel from and to the countries in which our company  operates, a valid passport is required at all times. Conditions for specific validity of passports and regulations for other valid travel documentation can be obtained from each respective embassy and/or consulate in the client’s native country. For most countries, passports need to be valid for at least three months from the date of entry at a border post/airport/seaport.
 
Visa
 
In addition to passport requirements, visas for certain countries are required. These can either be obtained in the country of residence prior to departure or on arrival at immigration or a visa processing desk.  Full details about the specific visa conditions and requirements to obtain  visas for each specific country can be obtained from your consultant or from your embassy and/or consulate e in the client’s native country.
 
Travel Insurance
 
We strongly recommend that you obtain a comprehensive travel insurance policy before and during your travel. We also can not be held responsible for any loss, or damaged or stolen personal belongings.
 
Health & Safety
 
Vietnam Trust Car Rental values health and safety as its top priority in the selection of product and provision of services. All clients are encouraged by our guides to follow the safety regulations for any service provided We check hotels, restaurants and other suppliers to ensure they meet our health and safety standards before recommending them to any of our clients.
 
Accommodation
 
All the car rental rates and private tour seem excludes the hotel room rate expense. Please, care its by yourself.
 
Transfers & Tours
 
Vietnam Trust Car Rental agency will arrange sightseeing excursions and transportation as contracted in a professional manner includes a basically English speaking driver (Please, noted that he is not a professional tour guide as his English communication just for same level A).
 
We would like to recommend you hire a private English, Chinese, Russian tour guide or other language speaking guides are provided to escort clients on all tour programs as per the proposed itinerary.
 
Car rental cost almost excludes entrance fees, meals, any drinks, and other expenses, specifically mentioned in the tour program inclusions. All drivers are licensed and will be responsible for demonstrating any safety equipment and highlighting any safety risk before commencing any activities on tour.
 
Experience on the tour by car.
 
Vehicles are maintained in accordance with manufacturers’ specifications,  kept clean and in good working order, registered and insured adequately. Water transport will be of a similar quality and lifejackets will be provided for all clients.
 
We aims to keep clients aware that standards of transportation in each destination are different, yet we are committed to the best available means of transportation in that specific area of operation.
 
Complaints & Customer Service
 
A dedicated customer care team is assigned to handle any customer service issues whilst on the ground. Vietnam Trust Car Rental consider complaints as valuable feedback to improve service delivery levels. We request that service delivery failures or customer concerns, be reported during the guest’s stay to one of our representatives.
 
Feedback will be left once you have provided us feedback to ensure that the transaction is complete and you are happy with it.
Please, contact us to fix any problems BEFORE leaving any negative feedbacks (negative feedback can't solve any problems).
 
Contact with us below:
Vietnam Trust Car Rental company 
497/6A Phan Van Tri Street, Go Vap District, Ho Chi Minh Vietnam 
Support 24/24 Cellphone:+84.934.1989.301 - +84.932726.644     
 
It is the aim of the company to solve any irregularity immediately.
 
Thank you so much for your choosing in our car rental service and have a nice trip!
+84.934.189.301 (Whatsapp|Viber)
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