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Car Rental Booking & Terms

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Booking Terms from Vietnam Trust Car Renal family company.
 
Terms & Conditions for booking and traveling with us - This is the agreement between Vietnam Trust Car Rental/We/the Company and You/the traveler.
 
Personal Information
Please submit all required information listed below; we will keep all information confidential:- Full name, age, and sex of all tour members- Contact details: Email address, telephone, fax- Flight details (flight number, arrival and departure)- Accommodation preferences: Single, Double, etc- Requirements for your special needs.
 
Prices & Services Included
Price is subject to change until our final written confirmation before your booking. Please check the services included on each day listed in your travel itinerary, we are not responsible for any services not written by our travel consultants.
 
Contract and Bonding Arrangements
The contract will consist of the agreed itinerary with your approval on: tour program, timing, service type and services included, value and others mentioned in the itinerary. And, your acceptance of these terms and conditions. Vietnam Trust Car Renal is legally bound to keep a substantial bond for your protection.
 
Booking and Services Availability
As soon as we have received your booking request, reservation of the services will be made as per what we have agreed. The car rental services are sometimes not available so please expect an alternative of the similar value of the vehicle.
 
Booking & Payment.
Payment of the deposit or payment in full will guarantee booking. We will confirm after receiving your payment.
 
Re-payment: Right after we make agreement, an advanced deposit of 25%-35% of the total cost is required to guarantee your booking. If your booking is too close to the departure date then larger amount to a full payment is to be paid in advance.
 
In some cases, hotels and other services require full payment before your arrival, thus your balance must be paid before your arrival to Vietnam. In this event of the full payment not reaching our account by the due date, we reserve the right to cancel the specific booking on the contract between us.
 
Balance: Please, pass this rest to our driver on the tour.
 
Children policy:
Under 3 years: Free of Charge
From 3 to 6 years old: 50% of adult’s fare
From 6 to under 11 years old: 75% of adult’s fare.
 
Amendment & Cancellation
Amendment: If you wish to amend your services booked, we will try to change it at the same value. Extra charge will be made if your amendment or upgrade is more than what we have agreed.
 
Cancellation:The date of cancellation will be the date we have your notification, here is the fee;
 
More than 30 days prior to trip departure. No charge.
15 days before arrival: 10% of the plus charge occurs from our service providers.
10 days before arrival: 30% of the plus charge occurs from our service providers.
7 days before arrival: 50% of the plus charge occurs from our service providers.
Within 3 days before arrival: Full charge occurs from our service providers.
 
Should we experience severe weather conditions we will contact you immediately and offer you the choice of an alternative of equivalent quality or a partial refund. No additional compensation will be paid over.There is no refund or exchange that can be made for unused services not utilized by your tour member. If the refund is allowed then a service fee will be charged to cover our administration and third party expenses.
 
Full refund for the pandemic of virus as last Covid-19 and Vietnam war happend, flights be cancelled, healthy problems.
 
Complaints
During your tour, should any problems arise, please inform to tour operator as soon as possible so that we can make arrangements and solve the problem for you. If the problem could not be resolved on your tour, please call our manager as soon as possible at +84.934.189.301(Andy Pham) and +84.932.726.644 ( Mr Ken) or direct email at info@vietnamtrustcarrental.com and give us some time to rectify the situation.
 
Insurance and Medical Precautions
All of tours and services do not include any type of insurance. We advise you to do this in your country before traveling to Vietnam. You should also ensure that you are fully up to date with vaccinations required. If you are involved in adventurous activities, such as cycling, trekking, etc., you should check with your medical practitioner if you are in any doubt about your fitness to do so. In case of illness or injury, we help to arrange necessary treatment. Travelers have to cover the cost of treatment.
 
Responsibility and Disclaimers
 
Our final & correct confirmation for tour itinerary, services type, etc. will be done in written form via email communication or directly at Origin booking office.
 
Our company will not assume any liability whatsoever for any injury, damage, death, loss, accident or delay due to any act by any carrier, hotel, restaurant, company or person rendering any of the services included in the tour.
 
Our company will not take any responsibility for any injury, damage, death, loss, accident or delay caused by threat of wars, civil strife, industrial disputes, natural disasters or terrorism.
 
Our company will not take no responsibility for any omission, delay, re-touring, additional expenses, or other resulting from improper health, necessary documents to enter or depart a country, or acts by any government authority.
 
Our company will decline your booking if we have caused to believe that you might pose a threat to public safety and/or security in Vietnam.
 
Have a good trip to Vietnam with us!
 
+84.934.189.301 (Whatsapp|Viber)
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